Privacy Policy

Bienen Königin is the data controller responsible for your personal data.

• Location: Maramureș, Romania
• Phone / WhatsApp: +40 787 824 708
• Facebook: Bienen Königin

We collect only the data needed to reply to you and fulfil your order:

• Contact data when you message us on WhatsApp or call (name, phone number, message content, delivery address at order time).
• Technical data collected automatically when you visit the site (IP address, browser type, OS, timestamp) — used only for security and diagnostics.
• Cookies — see the Cookie Policy for details.

We do not use web forms, do not require account creation, and do not collect any other data through this site.

We process your data on the following grounds (GDPR Art. 6):

• Consent (lit. a) — for optional cookies (marketing, analytics).
• Performance of contract (lit. b) — to process your order and ship the queens.
• Legitimate interest (lit. f) — to reply to inquiries, secure the site, and improve our services.
• Legal obligation (lit. c) — for accounting and tax records.

• Reply to your questions and send personalised quotes.
• Process and fulfil orders for the current season.
• Coordinate shipping with your chosen courier.
• Honour the DOA replacement guarantee (see Terms & Conditions).
• Improve the site and its content.
• Comply with legal obligations (accounting, tax).

We do not sell personal data. We share data only with the following recipients, under strict agreements:

• Meta Platforms Ireland Ltd — when you message us on WhatsApp, messages flow through WhatsApp infrastructure.
• The courier service chosen for delivery — to ship the queens.
• Public authorities — only when required by law.

All processors are GDPR-compliant.

We keep data only as long as necessary for the stated purposes:

• Cookie consent: up to 12 months.
• WhatsApp correspondence / order records: up to 3 years from last contact, for warranty and support.
• Accounting records: 10 years, per Romanian law.
• Server technical logs: 30 days.

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") when no longer needed.
• Restriction or objection to processing.
• Portability — receive your data in a structured format.
• Withdraw consent at any time (for cookies, use the "Cookie settings" link in the footer).
• Complain to your local data protection authority.

To exercise any right, message us on WhatsApp: +40 787 824 708. We respond within 30 days at most.

We use reasonable technical and organisational measures to protect your data: HTTPS sitewide, secure hosting infrastructure, restricted access to client correspondence. No system is 100% secure though — we recommend not sending sensitive information (passwords, bank details) via WhatsApp.

We may update this policy as our services evolve or legal requirements change. The "Last updated" date above reflects the most recent revision. The current version is always available on this page.

For privacy questions or to exercise your rights, message us on WhatsApp: +40 787 824 708.

This document is provided as a template and should be reviewed by qualified legal counsel before commercial use.