Terms & Conditions

• Trading name: Bienen Königin
• Location: Maramureș, Romania
• Phone / WhatsApp: +40 787 824 708
• Facebook: Bienen Königin

Bienen Königin offers:

• Carnica and Buckfast queen bees raised through natural mating at mountain stations (800–1400 m altitude) in Maramureș.
• Two variants: reproductive semi-isolation (~800–900 m) and reproductive isolation >90% (~1400 m, selected Buckfast).
• Express courier delivery within Romania and the European Union.
• Communication and support via WhatsApp or phone.

• Orders are placed via WhatsApp or phone — there is no checkout on the site.
• The contract is formed when we confirm your reservation in writing (WhatsApp message).
• We fulfil orders in reservation order. For availability on a specific date, book early.
• For large lots (>30 queens), we may request a deposit to reserve production capacity.

• 2026 season prices are shown on the Queens page; they vary by tier (1–5, 6–15, 16–30, 31+ units).
• Prices do not include shipping. Exact shipping cost is confirmed at order time based on destination and quantity.
• Payment is cash on delivery (in Romania) or bank transfer before shipment. Bank details are sent via WhatsApp after order confirmation.
• All prices are shown in the local currency for each locale (RON for Romania, EUR for the eurozone, etc.).

• We use specialised transport boxes with proper ventilation to keep queens safe in transit.
• Romania: 1–3 business days via express courier.
• European Union: 2–5 business days via international express courier.
• 2026 delivery calendar:
  • 15–30 May — first semi-isolation deliveries
  • 5–20 June — Premium isolated deliveries
  • June–August — continuous deliveries throughout the season
• Risk of transport passes to the buyer when handed to the courier (Incoterms FCA).

We offer a free replacement guarantee for queens arriving in poor condition:

• Send us a photo via WhatsApp within 48 hours of delivery.
• We ship a replacement queen at our cost.
• The guarantee covers condition at delivery (dead queen, visibly weak, or physical damage). It does not cover post-delivery issues caused by improper introduction, unsuitable hive conditions, or negligence.

• Orders can be cancelled at no cost until shipment. Deposits received are refunded within 14 days.
• After shipment, cancellation is no longer possible (queens are perishable live products).
• Under the Replacement Policy, we do not offer monetary refunds; we offer product replacement.

Our liability is limited to the value of the product. We are not liable for:

• Subsequent honey-production losses caused by improper queen management.
• Indirect damages, lost profits, or other consequential losses.
• Issues caused by the courier after handover (covered by the courier's insurance).

All content on this site (text, photos, logo design) is the property of Bienen Königin or used under licence. It may not be reproduced for commercial purposes without written consent.

• These Terms are governed by the laws of Romania.
• Disputes are submitted to the competent courts of Romania (Maramureș county).
• For EU consumers, mandatory rights under local law are not affected.

We may update these Terms as our services evolve. The current version is always on this page. For orders already placed, the Terms in effect at reservation time apply.

For questions about these Terms: +40 787 824 708 (WhatsApp).

This document is provided as a template and should be reviewed by qualified legal counsel before commercial use.